Return Policy

We understand that sometimes you may need to return an item. To initiate a return, please refer to our Return Policy for detailed instructions. Our team will be happy to assist you throughout the return process.

Money Back Guarantee - Product Satisfaction

Our 60-day money-back guarantee ensures that if you are not satisfied with your purchase for any reason, you can return it within 60 days of delivery for a replacement or a full refund. This guarantee allows you to shop with confidence, knowing that you have sufficient time to evaluate your purchase and make sure it meets your expectations. We believe in the quality of our products and stand behind them with this extended return period to ensure your satisfaction.

Return Package Identification

To ensure the efficient processing of your return, it's important to properly identify the package when sending it back to us. Please follow these guidelines:

1. Include the packing list: If you have the original packing list, be sure to include it inside the package you're returning. This helps our warehouse team quickly match the return to the correct order.
2. No packing list? No problem. If you don't have the packing list, write the following information legibly on a piece of paper and place it in the package:
   • Your full name as it appears on the order
   • Your order number
   • The product name of the item you are returning

This additional information allows our team to quickly and accurately identify the return, streamlining the refund process once the package is received at our facility.

By following these simple steps, you can help us provide you with a smooth and hassle-free return experience.

Wrong Item Received

We want to make sure you receive exactly what you ordered. If you receive the wrong item, we're here to help. To qualify for a return due to receiving the wrong item, please ensure the following conditions are met:

• Condition of the Item: The item must be unused and in the same perfect condition as when you received it. Please return the item in its original packaging, including all accessories and the packing list.
• Timeframe: To ensure a smooth return process, please initiate the return within 7 days from the date you received the order.

Damaged Item

If you receive a damaged item, please follow these steps for a prompt resolution:

• Proof of Damage: We do not require the damaged item to be returned, but we do require proof of the damage. Please contact our Customer Service Team and provide clear photos or videos showing the damage.

• Replacement or Refund Process: Our Customer Service Team will arrange a replacement of the damaged item or process a refund.
• Timeframe: Requests for replacements or refunds due to damage must be made within 7 days from the date of receiving the order.

We're committed to ensuring your satisfaction. If you have any issues with a damaged item, please reach out to us, and we'll work quickly to make it right.

Return Shipping

Customers are responsible for all return shipping charges and ensuring the item is adequately insured, except for returns due to faulty service. Please package the item securely to prevent damage during return shipment.

• Loss or Damage: We are not responsible for any loss or damage that occurs during the return shipping process. We recommend using a trackable shipping service and purchasing shipping insurance for your return.
• Receipt Confirmation: While we strive to promptly process returns, we cannot guarantee receipt of returned items. Please retain proof of shipment for your records.