Frequently Asked Questions

We aim to provide a hassle-free shopping experience from start to finish. To help address any questions you may have, we've compiled this Frequently Asked Questions guide.

Here you'll find answers to our customers' most common inquiries about our products, policies, shipping, and more. If you don't see your specific question answered below, feel free to reach out to our customer support team for further assistance.

How to order?

Click the "Shop Now" below to order your Muddy Mat today! Select your preferred color and size, add it to your cart, and complete the checkout process. Our Muddy Mat will be shipped directly to your door, helping you safeguard your floors from pet-related messes. We hope you find the perfect Muddy Mat for your home!

How much is your Muddy Mat?

To see all pricing options please click the green “Yes! I want 70% OFF” or the "Shop Now" button above. Please let us know if you have any more questions!

How much does shipping cost?

Our standard shipping fee starts at $6.99 and may vary depending on your preferred shipping method. Free Shipping may apply to certain products during limited-time promotions. For detailed information on current shipping rates and any ongoing offers, please visit our website.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a link to track your shipment. Alternatively, you can also track your package on parcelsapp.com by entering your tracking number there.

How big is Muddy Mat?

Muddy Mat comes in many sizes - Our most popular is the Medium Medium: 50 x 76 centimeters or 19x30 inches -- Wanna see the sizes available? Click here.

Will Muddy Mat fit under my door?

Muddy Mat easily fits under most doors. It’s approximately three-tenths of an inch high. If you prefer the metric system, Muddy Mat is 2.6 cm high.

Does Muddy Mat really absorb more than ordinary doormats?

Yes. Muddy Mat is made with ultra-absorbent microfibers that lock in dirt, dust, sand, and mud. It even absorbs more water, ice, and snow than ordinary doormats. Plus, Muddy Mat has a special latex backing so that rainwater or other liquids don’t soak through it and damage your floors.

What are the cleaning instructions?

Muddy Mat is machine washable, but you should air dry it.

I have a big dog. How do I know that Muddy Mat won't slide around whenever he runs on it?

Muddy Mat was designed with big dogs (and large people) in mind. It has a special slip-resistant TPR backing that securely grips the floor so that your mat stays put.

Does Muddy Mat help people with allergies?

Yes. Doctors always tell people with allergies to avoid their allergy triggers. Yet all allergy season long, we walk around outside and track pollen, ragweed, and other allergens in our homes. Muddy Mat removes these allergens right off of our shoes.

Does Muddy Mat shed on the floor?

No, Muddy Mat doesn’t shed on the floors.

What does Muddy Mat feel like?

While ordinary doormats tend to be rough and scratchy. Muddy Mat is soft on our feet and on your dogs’ paws.

What color options are available for Muddy Mat?

Muddy Mat has a wide variety of colors to suit any home decor. You can choose from a variety of different shades, including classic neutrals like Dark Grey, Beige, and White, as well as more vibrant options like Red, Sea-Foam Green, and Orange. The diverse color palette allows you to select the Muddy Mat that best complements your existing furnishings and style. Whether you prefer muted tones or bold accents, there is a Muddy Mat color that will meet your needs.

Does Muddy Mat effectively trap cat litter?

The mat does a great job at also trapping sand that can sometimes spill over! The high-quality microfiber chenille material is specifically designed to effectively catch and absorb litter particles, preventing them from being tracked throughout your home.