Exchange Policy
We want to ensure you are completely satisfied with your purchase. If you need to exchange an item for a different size, color, or style, please review our exchange policy below.
Eligibility for Exchanges
Items are eligible for exchange if they are unused and in the same condition as when you received them. Exchanges must be requested within 7 days of the delivery date.
Exchange Process
To initiate an exchange, please contact our Customer Service Team by email at contact@originalmuddymat.com or call us at 205-857-3028. Provide your order number, details of the item you wish to exchange, and the desired replacement item (size, color, style).
Exchange Shipping
Customers are responsible for shipping the original item back to us for the exchange. We recommend using a trackable shipping service and purchasing shipping insurance. Please note that we are not responsible for items lost or damaged during the return shipping process.
Need help with your return? For detailed instructions on how to process your item return for an exchange, please refer to our Return Policy.
Processing Time
Once we receive your returned item and verify its eligibility for exchange, we will process the exchange promptly. The processing time for exchanges may vary. We will notify you once the exchange is processed and provide tracking information for the replacement item if applicable.
Additional Charges
If the replacement item has a different price than the original item, we will either charge or refund the difference accordingly.
Exceptions
Certain items may not be eligible for exchange due to hygiene reasons or other restrictions. Please check the product description or reach out to us by email at contact@originalmuddymat.com or by clicking "Contact Us" below for clarification before initiating an exchange.
We're committed to ensuring you have the perfect Muddy Mat for your home. If you have any questions about our exchange policy or need assistance finding the right size, color, or style, don't hesitate to let us know. We're here to help make your exchange process as smooth and hassle-free as possible.